Return & Refund Policy

1. Returns
We want you to be fully satisfied with your purchase. If you are not, you may return unused products within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging.
  • All accessories, manuals, and packaging must be included.
  • Returns must be requested through our customer service before shipping the item back.

2. Non-Returnable Items
Certain items cannot be returned, including:

  • Used, damaged, or modified products.
  • Products without original packaging or missing parts.
  • Custom or personalized items.
  • Clearance or final sale items.

3. Return Process
To initiate a return:

  1. Contact our support team at tahcproducts@gmail.com with your order details and reason for return.
  2. If eligible, you will receive return instructions, including the return shipping address.
  3. Pack the product securely and return it via a trackable shipping method.
  4. Once received, our team will inspect the product and notify you of the approval or rejection of your return.

4. Refunds

  • If approved, refunds are processed within a couple days to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • If you receive a defective or damaged item, contact us within 3 days for an exchange.
  • Exchanges are subject to stock availability.

6. Late or Missing Refunds
If you have not received a refund after the processing period:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact us if the issue persists.

7. Warranty Claims

  • If your product is defective but outside the return period, refer to our Warranty Policy for repair or replacement options.

8. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival.
  • We are not responsible for lost or damaged returns during transit.

9. Contact Information
For any return or refund inquiries, contact our support team at tahcproducts@gmail.com.